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20 important communication skills in business

20 important communication skills in business: If communication in daily life we ​​can use the witty saying, humor in business is not so. So what skills do we need to communicate effectively in business?

20 important communication skills in business

1. Attention to body language
Body language is the first thing you need for communication skills, meet the customer. Maybe your outlook is not beautiful, attractive but does not mean customers accept a partner dress up to see you.
In addition to costumes you also need to pay attention to the way travel, the expression of the face ... All that little thought is the key to the opening of the conversation is favorable.
2. Prepare for your story
It is important to clearly distinguish communication in business and life. In business, it needs precision and clarity, so in order not to waste time and be able to master the conversation you should be prepared in advance for your story. Prepare the questions you want to ask the customer and prepare the answers the customer may ask you. This will help you be more confident when standing in front of your partner and also how to make partners appreciate you.
3. Smile and greet your partners in a friendly manner
When meeting with your partner, you should not hold a serious expression, but smile and approach them in a friendly way. This way will help you get the sympathy of the partner and also help to start the conversation smoothly.
4. Use standard and accurate language when communicating
You should know the language of business communication that needs to be standard and accurate. It's not that much to say you're the one who knows or master the conversation, but you need to know when to say it and when it's not. Business communication language is also more formal and formal than any other normal conversation.
5. Listen
Whether you are the owner of the conversation or not, you need to listen to your partner. You should not say too much, but listen to the opinions of the enemy to know what they think, what they want. That not only shows you are polite, respectful but also gives you more information from the other side.
6. Respect the partner
Respecting a partner means that you always put them first. When you talk, you have to focus on the story and observe and listen to them. Do not talk to customers who are constantly tilting their eyes around or having unkind words or actions.
7. Give advice at the right time
Business communication requires you to be nimble in capturing communication from partners. So, when your partner speaks up about their thoughts and intentions, listen carefully to be sure they understand what they want to convey, then offer calm advice if they want to hear. your opinion. Do not rush to judge your opponent, even if it is a bad idea and you have a better idea.
8. Clarity
Customers will not have much time to listen to you about what you want to say, so the best way is to go straight to the main issue of the story. In business, if you hint at your partner's discomfort, you may lose points in the eyes of the customer.

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9. Persistence perspective
Respecting and putting customers first is essential for you to persuade them, but that does not mean you accept custody. In any situation, be persistent in your perspective. Smart customers will choose partners who have the opinion, persevere in the point of view but never choose a partner that is easy to change because of external influences.
10. Embrace emotions when communicating with customers
The emotions of each person are very different, especially for those who like to talk a lot. But when dealing with customers, always remind yourself not to let personal feelings govern the conversation. It's so easy to ruin the conversation, and worse, they can judge you as not polite and trustworthy to cooperate.
Communication in business is not difficult, but you should not take it lightly, because when you say something to a partner, you mean that you have a plan and that is important to you. So, you should be well prepared for such communication, because you can not tell the customer something and say that I'm wrong, that is not true ... That will make the partner of You are upset and pushes you into the passive position, affecting the outcome of both parties' conversation.
11 Remember the customer name
Life skills remember and personal name is one of the sweetest sounds that customers want to hear from you.
Addressing in a conversation with a customer will show that you recognize them as an individual, not a customer.
Remember the customer name
Life skills remember and personal name is one of the sweetest sounds that customers want to hear from you.
Addressing in a conversation with a customer will show that you recognize them as an individual rather than a general customer, thereby displaying your respect to the customer. .
Use your own name when you say hello, thank you, goodbye .. to make the atmosphere soothing and friendly.
However, do not use a customer's private name too often because it can upset the customer, use it early and at the end of the conversation.
12. Smile from your heart:
Maintaining customer service with a smile on the face seems to be something a little stereotyped. But if you want your customers to love your service, do it with a genuine smile.
A genuine smile will make the customer feel welcome, peace of mind and leave in the heart of the customer a warm feeling.
Smile has a tremendous effect on business communication skills, but it must be fun at the right time.
13. Tell your customers they are important
They know that your company has a lot of different customers but they just love it if you make them feel really important to you.
Ask your clients for advice: Every customer has personal ideas about how you work and your company, and if they are asked at the right time in the right ways, they Feel that you really care about the answer, the customer will give you that advice.
Should not be ready to argue, looting, assertion to customers when the customer complaints. Necessity, and your duty is to listen, thank and seek to correct the shortcoming soon after if possible.
Appreciate the opinions of customers, never say they mistaken. Let them say what they want to say.


14. Real concern to customers
How can you help him / her ...? You want to bring pleasure to the customer, not you give the customer something "
This goes back to our policy. " Customers do not want to deal with bureaucratic, rigid, so the servant should be courteous seeking solutions as flexible as possible. Remember: "Do not let your customers down."
That is not my job. In this case, say "I know who can help you solve this problem. I will introduce you to that person. "
"I'm just working here." This stereotype I often hear in most waiters after the dish is out of order. With some of these bad words, one employee said there was no enthusiasm, enthusiasm, concern for guests and staff were not willing to meet the needs of customers.
81% of customers give up if they feel that the enemy is not willing to help or pay attention to the needs of customers. Example: Customers want to buy a car that consumes a small amount of fuel and is small enough to travel in a crowded city. The strength of the bulky car.
15. Helping the customer enthusiastically:
Let me help you one hand. Whether it's just helping out in the car or just opening the door to help people carrying heavy goods in the hand, a clear message is that you are willing to help them and this impression will deepen the minds of customers. . And of course, it will make them come back to you next time.
Inform guests of other services that guests are interested in if you can.
16. Consistent views:
Do not wind any afternoon cover that he needs to learn to say his own words.
But not the views of others that propose reasonable solutions.


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17. Do not like to argue
Need to speak calmly, avoid turning the talk into a rhetorical contest, public speaking.
18. Understand the speaker's message
Remember what other people say and what we hear may be completely different! Any distractions, assumptions, criticisms, or beliefs that bring us personal colors may distort what we hear.
You should recall or summarize what others have said to make sure you are understanding the problem. Recall what you think you are hearing and ask, 'Do I understand you correctly?' If you find yourself touched by what others have said then say so, then ask more. Understand the problem: "Maybe I do not understand what you mean and have been offended by what you just said. I suppose what you just said means XXX; Are you right? "
19. Advise others
Do not give advice unless people ask you. This can be very difficult to accomplish, especially when we clearly see that our ideas will benefit the person.
Instead of saying "you should be

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